Effective date: October 13, 2026
This Privacy Policy explains how PICTO SYSDEV ("we", "us", or "our") collects, uses, shares, and protects information in connection with the ICTReach application available on Android ("the App").
An IT service desk management application for submitting, tracking, and resolving IT support tickets and service requests.
By using the App you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the App.
We may collect the following types of information:
We use the collected information for:
Your information may be shared with or accessed by the following categories of recipients:
We require all third-party service providers to respect the security of your data and to treat it in accordance with applicable laws.
The App uses the following third-party services that may collect information:
Each third-party service operates under its own privacy policy. We encourage you to review their policies.
The App may request the following device permissions:
Permissions are requested only when needed for specific features. You may revoke permissions at any time through your device settings, though this may affect App functionality.
We implement appropriate technical and organizational measures to protect your data, including encryption of data in transit using HTTPS/TLS protocols.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
We retain your data only for as long as necessary to fulfill the purposes described in this policy.
To delete your account and associated data, please contact us using the information in the Contact section below.
When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal or legitimate business purposes.
The App is not directed at children under 13 (or under 16 in the EEA/UK). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
Your data may be transferred to and processed in countries other than your country of residence. We take appropriate measures to ensure your data remains protected.
Depending on your location, you may have the following rights regarding your personal data:
To exercise your rights, you may:
We will respond to your request within the timeframe required by applicable law.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the App or through other appropriate communication channels.
We encourage you to review this Privacy Policy periodically for any changes. Changes are effective when they are posted. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
This privacy policy was generated using buildprivacypolicy.com and should be reviewed by a qualified legal professional before publication. The generator provides a template based on your inputs but does not constitute legal advice.